This privacy policy explains how teal-aurora ("we", "us", or "our") collects, uses, and safeguards your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Information about your heritage asset or project requirements
- Communications and correspondence with our team
- Technical information such as IP address and browser type when you visit our website
- Cookie data as described in our Cookie Policy
How We Collect Information
We collect personal information through:
- Enquiry forms submitted through our website
- Direct correspondence via email
- Telephone conversations and meetings
- Automated technologies when you browse our website
Purpose of Processing
We use your personal information to:
- Respond to your enquiries and provide requested information
- Deliver heritage consultancy services you have engaged
- Communicate about your projects and our services
- Improve our website and service offerings
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have provided explicit consent for specific purposes
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests
- Legal obligation: Where we are required to process data by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related data may be retained for professional indemnity purposes in accordance with industry standards.
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist in delivering our services
- Professional advisers and insurers
- Regulatory bodies where required by law
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our systems are regularly reviewed and updated to maintain security standards.
International Transfers
Your personal data is primarily processed within the United Kingdom. Should any transfer outside the UK become necessary, we ensure appropriate safeguards are in place in accordance with data protection requirements.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us at:
teal-aurora
27 Heritage Lane
Westminster, London SW1A 2HQ
[email protected]
Last updated: September 2026